Finishing our discussion on the four common mistakes that entrepreneurs make, today we will introduce the fourth common mistake:  focusing time and energy on ...

Continuing our discussion on the four common mistakes that entrepreneurs make, today we will introduce the third common mistake:  spending cash on the wrong ...

Continuing our discussion on the four common mistakes that entrepreneurs make, today we will introduce the second common mistake:  undervaluing management competency. Undervaluing Management ...

Ask anyone who’s ever started or owned their own business about what they’ve learned, and every one of them will say the same things:  ...

Dr. Robert Kaplan of Harvard Business School stated “…the most profitable 20% of customers generate between 150 and 300% of total profits. The middle 70% ...

With this post, I’ll bring to a close my four-part series on customer service.  Here is the fourth and final theme that we have ...

Picking up where I left off with my last post, I’ll discuss the third of four themes that we have to understand and master ...

In my last post, I talked about the theme of Attitude.  In this post, I’ll discuss the second theme of customer service:  care. Theme ...

It seems that most companies pride themselves on their customer service.  They invest in training programs, performance incentives, surveys and much more in attempts ...

There is a saying among Plains Indians that was passed down from generation to generation: “When you discover that you are riding a dead ...