Customer Service – It’s All About Attitude
It seems that most companies pride themselves on their customer service. They invest in training programs, performance incentives, surveys and much more in attempts ...
Dead Horses and Business Strategy
There is a saying among Plains Indians that was passed down from generation to generation: “When you discover that you are riding a dead ...
WHAT IS THE FUTURE FOR YOUR BUSINESS?
When people start a business, they typically would have the one or more of the following objectives: To create a regular income stream greater ...
6 Tips for Reducing Working Capital in Your Business
The following is an excerpt from an article by fellow Mindshop member, Peter Wallace, from New South Wales, Australia. Many businesses that have just ...
Sustainable Competitive Advantage: Do You Know Yours?
Sustainable competitive advantage (SCA) is a marketing term that is also commonly referred to as unique selling proposition (USP). Once determined, the SCA is used as ...
What’s Your Hedgehog?
I recently had the privilege of hearing Jim Collins speak. He is the author of the best-selling business book, Good to Great. His advice ...
Guest Post: Chris Mason of Mindshop International
Chris Mason is one of Australia’s leading management consultants. He formed Mindshop International in 1995 to provide a high value environment for successful business ...
Accountability: A Fundamental Pillar of Trust
Like many of the best things in life, trust really is free. Doing without trust in your organization, however, will cost your business dearly. ...
Management Buy-Out: A Key Tool for Ownership Transition
A management buy-out (MBO) is a transaction by which the managers of a business acquire a substantial stake in, and often, effective control of, ...
Consumer Buying Behavior: When Will Sales Return To Normal?
Consumer buying behavior has changed. Businesses waiting for the return of normal consumer demand would be wise to view this 2009 presentation by John ...
