Mistakes Entrepreneurs Make: Lack of Strategic Focus
Ask anyone who’s ever started or owned their own business about what they’ve learned, and every one of them will say the same things: ...
Guest Post By Jerry Comer: Are You Shipping Money to Your Customers?
Dr. Robert Kaplan of Harvard Business School stated “…the most profitable 20% of customers generate between 150 and 300% of total profits. The middle 70% ...
Customer Service – What Goes Around Comes Around
With this post, I’ll bring to a close my four-part series on customer service. Here is the fourth and final theme that we have ...
Customer Service – Don’t Take It Personally
Picking up where I left off with my last post, I’ll discuss the third of four themes that we have to understand and master ...
Customer Service – They Don’t Care
In my last post, I talked about the theme of Attitude. In this post, I’ll discuss the second theme of customer service: care. Theme ...
Customer Service – It’s All About Attitude
It seems that most companies pride themselves on their customer service. They invest in training programs, performance incentives, surveys and much more in attempts ...
Dead Horses and Business Strategy
There is a saying among Plains Indians that was passed down from generation to generation: “When you discover that you are riding a dead ...
WHAT IS THE FUTURE FOR YOUR BUSINESS?
When people start a business, they typically would have the one or more of the following objectives: To create a regular income stream greater ...
6 Tips for Reducing Working Capital in Your Business
The following is an excerpt from an article by fellow Mindshop member, Peter Wallace, from New South Wales, Australia. Many businesses that have just ...
Sustainable Competitive Advantage: Do You Know Yours?
Sustainable competitive advantage (SCA) is a marketing term that is also commonly referred to as unique selling proposition (USP). Once determined, the SCA is used as ...
